Privacy Policy

Seoul Skin Labs
Effective Date: 24th July 2026
Last Updated: 24th July 2026

1. Introduction

Seoul Skin Labs (“we,” “us,” “our”) operates www.seoulskinlabs.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with our advertising on third-party platforms.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

Contact Information:
Seoul Skin Labs
601, 6th Floor, Amore Edge, S.V. Road,
Khar West, Bandra West, Mumbai, Maharashtra 400052
Email: seoulskinlabs88@gmail.com
Phone: 9167066996

2. Information We Collect

2.1 Information You Provide Directly

  • Name, email address, phone number, shipping and billing address

  • Payment information (processed securely by third-party providers)

  • Account credentials

  • Order history and preferences

  • Customer service messages, reviews, and survey responses

  • Skin type and concerns shared via quizzes or consultations

2.2 Information Collected Automatically

  • IP address and approximate location

  • Device type, browser, and operating system

  • Pages visited, time spent, and click activity

  • Cookies, pixels, and tracking technologies

  • Advertising identifiers

2.3 Information From Third Parties

  • Advertising and analytics partners (Meta, Google)

  • Payment processors and fraud prevention providers

  • Shipping and logistics partners

  • Social media platforms

2.4 Sensitive Information

We do not intentionally collect sensitive personal data. Skin-related information is only used for product recommendations and not for health-based advertising.

3. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Manage payments and returns

  • Provide customer support

  • Send order updates and confirmations

  • Send marketing communications (with consent)

  • Personalize your shopping experience

  • Improve advertising performance

  • Prevent fraud and ensure security

  • Meet legal and compliance requirements

4. Cookies and Tracking Technologies

We use cookies for:

  • Strictly Necessary: Website functionality and security

  • Analytics: Understanding user behavior (Google Analytics)

  • Advertising: Personalized ads (Meta Pixel, Google Ads)

  • Functional: Saving preferences

You can manage cookies via browser settings or site preferences.

5. Advertising Platform Disclosures

Meta (Facebook & Instagram)

We use Meta tools to:

  • Measure ad performance

  • Create custom audiences

  • Deliver personalized ads

No sensitive personal data is shared.

Google

We use:

  • Google Analytics

  • Google Ads

  • Google Tag Manager

We ensure:

  • Consent before tracking

  • No sensitive targeting

  • Compliance with Google policies

6. How We Share Your Information

We share data with:

  • Payment processors (for transactions)

  • Delivery partners (for shipping orders)

  • Hosting and IT providers

  • Marketing and advertising platforms

  • Legal and regulatory authorities

We do not sell personal data for money, but cookie usage may be considered “data sharing” under certain laws.

7. International Data Transfers

Your data may be processed in countries like:

  • India

  • United States

  • South Korea

We ensure proper safeguards like Standard Contractual Clauses.

8. Data Retention

  • Orders & transactions: 7 years

  • Account data: Duration of account + 24 months

  • Marketing data: Until withdrawn + 3 years

  • Analytics data: Up to 26 months

  • Customer support data: 3 years

9. Your Privacy Rights

All Users

You can request:

  • Access

  • Correction

  • Deletion

  • Data portability

  • Withdrawal of consent

Email us with “Privacy Request” in subject line.

GDPR (EU/UK Users)

  • Full data rights including objection and portability

California (CCPA/CPRA)

  • Right to know, delete, correct, and opt-out

India (DPDP Act 2023)

  • Access, correction, grievance rights

10. Security

We implement:

  • SSL/TLS encryption

  • Secure payment processing (PCI-DSS compliant)

  • Access controls and regular security checks

11. Children’s Privacy

Our services are not intended for users under 16. We do not knowingly collect data from minors.

12. Product Disclaimer

Our products are cosmetic and not intended to:

  • Diagnose

  • Treat

  • Cure

  • Prevent diseases

13. Third-Party Links

We are not responsible for privacy practices of external websites linked on our platform.

14. Policy Updates

We may update this Privacy Policy periodically. Continued use of our services means acceptance of changes.

15. Contact Us

Seoul Skin Labs
Email: seoulskinlabs88@gmail.com
Phone: 9167066996

For all privacy requests, email us with “Privacy Request” in the subject line. We respond within 30 days.